Refund Policy of Image Reverse

This Refund Policy was last updated on 07.05.2025

This Refund Policy applies to all paid services provided through imagereverse.com (hereinafter referred to as "we" or "us"), including but not limited to premium membership subscriptions, value-added feature purchases, etc. This policy does not apply to free service content.

Users can request a refund in the following cases:

1. Service failures

In the event of a persistent technical failure of our services, resulting in the complete unavailability of core functions, users can apply for a full refund. The following conditions must be met for this type of failure:

The failure lasts more than 24 hours

Confirmed by our technical staff to be a systemic problem

The fault affects the normal use of core functions by users

2. Incorrect charges

The user can request a refund when:

Duplicate charges

Unauthorized charges

Incorrect deduction

Our products are virtual products, generally, no refunds will be given unless there arequality issues. lf you need any rights modification (including upgrade and downgrade),please contact our Support Team at [email protected]

Refunds are not applicable

The following cases are not eligible for refunds:

1. Subjective reasons of the user

The user no longer needs the service for personal reasons

The user does not fully understand the service features

2. Violation of Terms of Use

The user is abusing the service

The user violates the terms of the service agreement

3. Special services

Customized service

Digital content for one-time consumption

Refund Request Process

Users need to request a refund by following these steps:

1.Submit an application

The user should send an e-mail to [customer service email] with the following information:

Order number

Proof of payment

A description of the reason for the refund

Relevant supporting documents (e.g. screenshots of failures)

2.Audit Processing

We will complete the review within 5 working days after receiving the complete application materials and notify you of the review result by email.

3.Refund Execution

For approved refund requests:

The payment will be refunded to the original payment account

Processing time depends on payment method

Special Terms for Subscription Services

For auto-renewing subscription services:

1. Cancel your subscription

Users can turn off auto-renewal at any time in their account settings.

2. Refund Rules

Subscriptions that have been used are non-refundable

Unused subscription periods are refunded on a prorated basis

We reserve the right to amend this refund policy. Any changes will be posted on the website and existing users will be notified by email. The changed policy will apply after the new effective date indicated.

Get in touch with us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:[email protected].